Frequently Asked Questions
How soon can I get the quote?
It would be very appreciated if we can have following info: Order quantity per patch or per year, and trade terms such as FOB or EXW price. Normally, the quote will be offered in 1-5 hours.
How long is your delivery time?
It is 1-3 days for sample orders and 7-14 days for mass production.
What payment terms do you accept?
In general, we accept T/T (bank transfer), L/C, PayPal, Western Union, MoneyGram, Escrow, Cash, etc. We can discuss other options case by case.
What solutions will be taken in case of quality issues?
If products received have quality issues, please provide photos and defected quantities. We will reproduce the items if the responsibility is on our side. We also perform quality complaint reports to improve our production and QC processes.
What makes you different from other online sellers?
Meeting and exceeding customer expectations is our highest priority. Our entire organization is dedicated to providing quality products at competitive prices while ensuring unsurpassed service in the industry to build long-term business relationships.
Is OEM/ODM service available for this trolley?
Yes, OEM and ODM services are available to meet specific customization requirements for medical trolley equipment.